Kaelo Lifestyle | EAP | Employee Wellness | Financial Advice

Who We Are

Kaelo provides innovative, essential, healthcare and financial solutions enabling the physical and psychological well-being of all South Africans.

Our one goal is to provide more South Africans with access to quality healthcare. We are progressive in our design, simple in our approach and sincere in the way we engage, changing the way healthcare is delivered to meet the needs of our people.

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Our Clients Include:

Kim C

I recently had the pleasure of using Kaelo Gap Cover, and I must say, the service was excellent and highly professional. The team was incredibly responsive and handled my queries with utmost efficiency. The claims process was smooth and hassle-free, making the entire experience stress-free. I highly recommend Kaelo Gap Cover for anyone seeking reliable and professional gap cover services.

Peter Waldron

This was a fantastic first experience for me with Western and Kaelo having only taken Gap cover 7 months ago. The whole process from applying to getting payment into my account took barely a week when my expectation was 3-4 weeks minimum.

Tracy Goedhals

Kaelo, thank you for the incredible service received in our two recent interactions. Professional yet friendly. Fantastic turnaround times and the regular update messages were greatly appreciated too. Keep doing what you are doing

Elmarie Bester, Financial Executive at Silvery Stationery Company a division of Bidvest Paper Plus

Please extend our appreciation to the Kaelo Team for making it possible to get Silvery Stationery onboarded within our requested timeframe. Our precious employee also extends her heartfelt appreciation. She suffered a stroke on the 24th day of the policy inception date and upon presenting her MyHealth membership card, she received world-class private treatment and is already back at work.

Russel Owen Meyer

I’ve been a member of Kaelo for years. Over the past three years my family has needed three to five surgeries per year. Many insurers look for reasons NOT to pay. In my experience Kaelo LOOKS for reason to pay. I’m extremely happy with their service. Peace of mind for health claims

Shelley Orchison

I just want to take the time to thank you for your excellent and efficient service with processing two of my gap cover claims. I actually submitted two claims about three weeks apart, but for the same procedure, and the delay on processing the first claim was on my part (due to the delay in submitting supporting documents). The person processing the claims identified that most of the documents were applicable to both claims as they were basically the same, and was able to consolidate and process both claims at once and pay out the claims together, so thank you very much!

Amehlia de Lange, CHEP HR Manager: Sub-Saharan Africa

AskNelson is a great resource for all involved. It benefits our employees by helping them restore mental, emotional, financial and physical wellbeing. It gives our managers a way to provide access to help for their employees. And it helps our company because no employee can be at their top performance when they are struggling with personal issues. Most importantly it can and has saved lives. If we only help 1 employee by having this program, it is worth every cent we spent. Now more then ever we need to provide assistance for our most valuable assets, our Employees.

Judith Makhotla, AVBOB Wellness Practitioner

I have had an amazing experience with the service provided by Kaelo, their response time and support they have provided our employees with is exceptional. The dedicated Customer Relationship Managers are like family, they understand our values and business. Kaelo is very progressive and gives you solutions and interventions that the business needs.