With Kaelo Virtual Consultations, you will be able to access the care you need via video conferencing technology, no matter where you are. In order to book a Virtual Consultation, you will need a Computer or Smartphone with video functionality as well as a working internet connection. Book your consultation today by selecting the relevant product and completing a short form. Once we have your details, you will receive an invitation via SMS or email.

FOR BOOKINGS:

Please contact the call centre on 0861 665 665.

Or request a consult by completing the following form.

BOOK ONLINE:

Request a Virtual Consultation
Please click on / select product to book your virtual consultation *
AskNelson members have access to unlimited virtual counselling. Appointments for Virtual Counselling are available Monday - Friday from 08:00 - 19:00. Virtual Counselling is managed by appointment only. Please complete the below form to book your virtual consultation with an Ask Nelson Counsellor. To access this Benefit, you must be an active AskNelson member.
Policyholders have access to GP Virtual Consultations subject to the GP limits as per your plan type. Please complete the below form to book your virtual consultation with a GP/Doctor. To access this Benefit you must be an active Kaelo Health Policyholder.
Policyholders have access to GP Virtual Consultations subject to the GP limits as per your plan type. Please complete the below form to book your virtual consultation with a GP/Doctor. To access this Benefit you must be an active Flexicare Policyholder.
Kaelo Prime Cure members have access to unlimited GP virtual counselling. GP Virtual Counselling is managed by appointment only. Please complete the below form to book your GP virtual consultation. To access this Benefit, you must be an active Member on a Medical Scheme that uses the Prime Cure network.
Policyholders have access to GP/Doctor Virtual Consultations subject to the GP limits as per your plan type. Please complete the below form to book your virtual consultation with a GP/Doctor. To access this Benefit you must be an active Dis-Chem Health Policyholder.
Form of Identification *
Please enter your phone number in the format +27 73 012 3456.
Indicate preferred method of communication *

Date and time consult is required

Option 1: Time
Please select a time between 11h00 and 16h30.
Option 2: Time
Please select a time between 11h00 and 16h30.

Symptoms

Select your symptoms from the list below *

Disclaimer

This is not a Medical Scheme and the cover is not the same as that of a Medical Scheme.
This Policy is not a substitute for Medical Scheme membership.
Kaelo Risk (Pty) Ltd is an authorised financial services provider (FSP 36931).
This product is underwritten by Centriq Insurance Company Limited (FSP 3417).
Hippo Advisory Service (Pty) Ltd is an authorised Financial Services Provider | Registration number 2004/018981/07
Statutory Notice:
This is not a Medical Scheme and the cover is not the same as that of a Medical Scheme. This Policy is not a substitute for a Medical Scheme membership.

Disclaimers:
The administrator for Dis-Chem Health is Kaelo Risk (Pty) Ltd, an authorised financial services provider (FSP 36931).
The Medical Insurance products are underwritten by Centriq Insurance Company Limited, a licensed non-life insurer and authorised financial services provider (FSP 3417).
The Additional benefits are Kaelo offerings. Service Providers are contracted to Kaelo.

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