SUBMIT A GAP CLAIM
Scheduled Maintenance
Please note that our claims form will be temporarily unavailable over the weekend while we carry out essential maintenance. We apologise for any inconvenience caused and will have the service back online as soon as possible.
How to submit a Gap Cover Claim:
Before you start please ensure you have the following documentation available:
- Doctor’s Account
- Hospital Account
- Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)
We are unable to assess your claim without the required documents.
For Cashless Co-Payment Claims click here.
Gap Cover Claim Notifications:
We will keep you informed along the Claims Submission Process. Notification updates will be communicated as the Claim status is updated.
- Claim Submission Received
- Claim Authorised and or Claim Processed
- Claim Paid
The full claim submission to payment process will take 7 to 14 business days.
We’ve simplified our process! There is now one claim form for all products. Simply click below to access the form and submit your claim.
Disclaimer
Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.
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