SUBMIT A GAP CLAIM
Gap Cover Claims:
How to submit a Gap Cover Claim:
Before you start please ensure you have the following documentation available:
- Doctor’s Account
- Hospital Account
- Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)
We are unable to assess your claim without the required documents.
Gap Cover Claim Notifications:
We will keep you informed along the Claims Submission Process. Notification updates will be communicated as the Claim status is updated.
- Claim Submission Received
- Claim Authorised and or Claim Processed
- Claim Paid
The full claim submission to payment process will take 7 to 14 business days.
RATE YOUR CLAIMS EXPERIENCE
Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.