SUBMIT A GAP CLAIM
HOW TO SUBMIT A CLAIM
Before you start please ensure you have the following documentation available:
- Doctor’s Account
- Hospital Account
- Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)
We are unable to assess your claim without the required documents.
Keeping you informed along the Claims Submission Process.
Notification updates will be communicated as the Claim status is updated.
- Claim Submission Received
- Claim Authorised and or Claim Processed
- Claim Paid
The full claim submission to payment process will take seven to 14 business days.
RATE YOUR CLAIMS EXPERIENCE
Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.