SUBMIT A GAP CLAIM
HOW TO SUBMIT A CLAIM
Before you start please ensure you have the following documentation available:
- Doctor’s Account
- Hospital Account
- Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)
We are unable to assess your claim without the required documents.
Keeping you informed along the Claims Submission Process.
Notification updates will be communicated as the Claim status is updated.
- Claim Submission Received
- Claim Authorised and or Claim Processed
- Claim Paid
The full claim submission to payment process will take seven to 14 business days.
JOURNEY OF A KAELO CLAIM
RATE YOUR CLAIMS EXPERIENCE
Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.