SUBMIT A GAP CLAIM

KAELO GAP

Gap Claim Step 1 - Understand
Gap Claim Step 2 - Submit
Kaelo Gap Claim Step 3 NotifiedSubmit

WESTERN GAP

Western Gap Claim Step 1 - Understand
Western Gap Claim Step 2 - Submit
Western Gap Claim Step 3 - Notified

HOW TO SUBMIT A CLAIM

Before you start please ensure you have the following documentation available:

  • Doctor’s Account
  • Hospital Account
  • Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)

We are unable to assess your claim without the required documents.

NOTIFIED

Keeping you informed along the Claims Submission Process.
Notification updates will be communicated as the Claim status is updated.

  1. Claim Submission Received
  2. Claim Authorised and or Claim Processed
  3. Claim Paid

The full claim submission to payment process will take seven to 14 business days.

RATE YOUR CLAIMS EXPERIENCE

Disclaimer

Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.

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